eq98 Privacy Policy

1. Introduction

This Privacy Policy (hereinafter referred to as the "Policy") describes how eq98 (hereinafter referred to as "eq98", "we", "us", or "our") collects, processes, stores, and protects the personal information of users (hereinafter "you", "User", or "Player") who access or use the eq98 online gaming platform available at eq98.net (the "Platform").

eq98 is Pakistan's premier online gaming destination, offering sports betting, live casino, and premium slots — all with full PKR support, local payment integrations including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and a customer support team fluent in both English and Urdu. Given the nature of our services, we process a range of personal data to deliver a safe, fair, and compliant gaming experience to players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and beyond.

By registering an account on the eq98 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

2. Data Controller

For the purposes of applicable data protection legislation, eq98 acts as the Data Controller in respect of personal data collected through the Platform. As Data Controller, eq98 determines the purposes and means by which your personal data is processed. All data processing activities carried out by eq98 are governed by the terms of this Policy and our applicable regulatory obligations under our international gaming licence.

Where eq98 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, or fraud detection services — those parties act as Data Processors operating under contractual data processing agreements that bind them to confidentiality, security, and usage restrictions consistent with this Policy.

3. Personal Data We Collect

eq98 collects personal data across several categories depending on how you interact with our Platform. The table below summarises the key categories of data we collect and the primary purpose for which each category is processed:

3.1 Sensitive Personal Data

eq98 does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless expressly required by our regulatory obligations — for example, in cases where we are required to assess whether a player has a gambling problem as part of our responsible gaming duties. Where such data is collected, it will be processed strictly in accordance with applicable law and with appropriate safeguards in place.

4. How We Collect Your Data

eq98 collects personal data through the following channels:

• 4.1 Direct Interaction: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• 4.2 Automated Technologies: Data collected automatically when you visit or use the Platform, including through cookies, web beacons, pixel tags, and server logs. This includes your IP address, device identifiers, and browsing behaviour on the Platform.
• 4.3 Third Parties: Data received from identity verification providers, payment processors (such as JazzCash and EasyPaisa), fraud detection services, and credit reference agencies where we are entitled to do so for compliance purposes.
• 4.4 Publicly Available Sources: In certain circumstances, eq98 may supplement your profile with information available from public registers, sanctions lists, or Politically Exposed Persons (PEP) databases as required by our AML obligations.

5. How We Use Your Personal Data

eq98 uses the personal data we collect for the following purposes:

• 5.1 To create, manage, and administer your eq98 account.
• 5.2 To verify your identity and confirm that you meet our age and eligibility requirements (minimum age: 21 years).
• 5.3 To process deposits, withdrawals, and payment transactions via your chosen payment method, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• 5.4 To provide customer support in English and Urdu and respond to your queries, complaints, or account requests.
• 5.5 To comply with our legal and regulatory obligations, including AML, KYC, and responsible gaming requirements under our international licence.
• 5.6 To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities on the Platform.
• 5.7 To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• 5.8 To send you service-related communications, including account notifications, security alerts, and policy updates.
• 5.9 To send you promotional communications and personalised offers — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.
• 5.10 To improve, personalise, and develop the eq98 Platform based on aggregated and anonymised usage analytics.

6. Legal Basis for Processing

eq98 processes your personal data on one or more of the following legal bases:

• 6.1 Contractual Necessity: Processing is necessary to perform the contract between you and eq98, including account registration, payment processing, and service delivery.
• 6.2 Legal Obligation: Processing is necessary for eq98 to comply with its legal and regulatory obligations, including AML, KYC, and responsible gaming requirements.
• 6.3 Legitimate Interests: Processing is necessary for eq98's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• 6.4 Consent: Where eq98 relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings.

7. Sharing Your Personal Data

eq98 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• 7.1 Payment Service Providers: Including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing your deposit and withdrawal transactions.
• 7.2 Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and screen against sanctions and PEP databases.
• 7.3 IT and Infrastructure Providers: Cloud hosting, server management, and cybersecurity service providers that support the technical operation of the eq98 Platform.
• 7.4 Fraud Prevention Services: Third-party services that assist eq98 in detecting and preventing fraud, account abuse, and money laundering.
• 7.5 Regulatory and Law Enforcement Authorities: Where eq98 is legally required to disclose your data to a regulatory authority, licensing body, court, or law enforcement agency, we will do so in compliance with applicable legal obligations.
• 7.6 Professional Advisers: Including lawyers, auditors, and compliance consultants acting on eq98's behalf, subject to strict confidentiality obligations.

8. Data Retention

eq98 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by our legal and regulatory obligations. The following general retention periods apply:

• 8.1 Account Data: Retained for the duration of your account's active life and for a minimum of five (5) years following account closure, to meet AML and KYC regulatory record-keeping requirements.
• 8.2 Transaction Records: Financial transaction data is retained for a minimum of five (5) years in accordance with anti-money laundering legislation.
• 8.3 Communications Data: Support correspondence and chat logs are retained for a minimum of two (2) years to facilitate dispute resolution and service quality review.
• 8.4 Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be suppressed from future marketing activity within a reasonable period.
• 8.5 Technical and Usage Data: Retained for up to twelve (12) months for platform analytics, security monitoring, and fraud detection purposes.

Upon expiry of the applicable retention period, eq98 will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. eq98 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage objects — to operate the Platform effectively and improve your experience.

9.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged into your eq98 account and security cookies that protect against fraud. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how you use the Platform — such as which pages you visit most frequently — to help us improve the site experience. No personally identifiable information is collected.
• Functionality Cookies: Remember your preferences — such as your preferred language or display settings — to provide a more personalised experience on return visits.
• Analytics Cookies: Used to compile aggregated statistics about Platform traffic and usage patterns. This data is used in anonymised form to guide platform development decisions.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the eq98 Platform, including your ability to stay logged in or access certain features. For detailed guidance on managing cookies in your browser, please refer to your browser's help documentation.

10. Data Security

eq98 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the eq98 Platform.
• Encrypted storage of sensitive personal data and payment information at rest.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular penetration testing and security audits of Platform infrastructure.
• Multi-factor authentication options for user accounts to protect against unauthorised login.
• Continuous monitoring of Platform activity for signs of suspicious or fraudulent behaviour.

While eq98 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, eq98 will notify affected users and relevant authorities in accordance with applicable legal requirements.

11. Your Data Rights

Subject to applicable data protection laws and certain regulatory limitations, you have the following rights in relation to your personal data held by eq98:

• 11.1 Right of Access: You may request a copy of the personal data eq98 holds about you, together with information about how it is processed.
• 11.2 Right to Rectification: You may request that inaccurate or incomplete personal data be corrected without undue delay.
• 11.3 Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where retention is required by law (for example, AML record-keeping obligations).
• 11.4 Right to Restrict Processing: You may request that eq98 restrict the processing of your personal data in certain defined circumstances.
• 11.5 Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request a copy of your personal data in a structured, machine-readable format.
• 11.6 Right to Object: You may object to the processing of your personal data where eq98 relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• 11.7 Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via live chat on the Platform or by email. eq98 will respond to all data subject requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and the reason for it.

12. Minors and Age Restrictions

The eq98 Platform is strictly for adults aged 21 years and over. eq98 does not knowingly collect personal data from individuals below the age of 21. During the registration process, all users are required to confirm that they meet the minimum age requirement, and age verification checks are conducted as part of the KYC process.

If eq98 becomes aware that personal data has been collected from a person under the age of 21 — whether through a registration error, a fraudulent date of birth declaration, or any other means — the account will be immediately suspended, all personal data will be securely deleted or returned, and any funds held in the account will be returned in accordance with our responsible gaming procedures.

If you believe a minor has accessed the eq98 Platform using your details or has created an account, please contact our support team immediately so that we can investigate and act accordingly.

13. Changes to This Privacy Policy

eq98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where material changes are made to this Policy, eq98 will notify registered users via email or in-platform notification prior to the changes taking effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the eq98 Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eq98 handles your personal data, please get in touch with our dedicated support team:

• Live Chat: Available 24/7 on the eq98 Platform in English and Urdu — the fastest way to reach us.
• Email: [email protected]

Our team handles all data-related enquiries with confidentiality and care. We aim to acknowledge all written privacy requests within 48 hours and to resolve them fully within thirty (30) calendar days. Players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, and Peshawar — can reach us at any time through our 24/7 support channels.