eq98 Frequently Asked
Questions

eq98 requires a valid government-issued photo ID for KYC verification. Accepted documents include your Pakistani Computerised National Identity Card (CNIC) and a valid Pakistani passport. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents must be clearly legible and submitted as high-quality scans or photographs.

eq98 may suspend an account for several reasons, including incomplete KYC verification, suspected fraudulent activity, a self-exclusion request, or a violation of our Terms and Conditions. If your account has been suspended and you believe it is in error, please contact our 24/7 support team via live chat and our team will investigate and respond within 24 hours.

No. eq98 strictly prohibits multiple accounts per player. Each individual may only hold one registered account. Duplicate accounts are detected automatically during the registration and KYC process. If a player is found to hold multiple accounts, all accounts may be suspended and any associated bonuses voided in line with our Terms and Conditions.

On the eq98 Login page, click the "Forgot Password" link and enter your registered email address or Pakistani mobile number. A password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you are still unable to access your account, contact our support team via live chat and they will assist you with identity verification and account recovery.

To permanently close your eq98 account, please contact our support team via live chat or email. Before closure, ensure all pending withdrawals have been processed and your balance is zero or withdrawn. Account closure requests are typically processed within 5 business days. Note that permanently closing your account is different from self-exclusion — please visit our Responsible Gaming page if a gambling-related break is what you need.

The minimum deposit on eq98 for Pakistani players is Rs 500 (PKR). This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Minimum deposit amounts are designed to be accessible for players across Pakistan, whether you are in Karachi, Lahore, or Faisalabad.

To deposit via JazzCash on eq98, log in to your account and navigate to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit (minimum Rs 500), and follow the on-screen instructions to complete the transaction via your JazzCash mobile wallet. JazzCash deposits are processed instantly in most cases, so your balance should update within minutes.

Yes, eq98 fully supports EasyPaisa deposits for Pakistani players. The process is similar to JazzCash — select EasyPaisa in the Deposit section, enter your amount, and authorise the transaction through your EasyPaisa mobile account. EasyPaisa is one of the most widely used mobile wallets in Pakistan, and eq98 has optimised the integration to make deposits as smooth and fast as possible.

eq98 processes withdrawal requests within 24 hours of approval for most payment methods. JazzCash and EasyPaisa withdrawals are typically the fastest, often completing within 1 to 4 hours once processed. Bank transfer withdrawals to HBL, UBL, or Meezan Bank may take 1 to 3 business days depending on the bank's own processing times. Withdrawals may be subject to a KYC check if not previously completed.

eq98 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — such as JazzCash, EasyPaisa, HBL, or UBL — may apply their own transaction fees or currency conversion charges. We recommend checking with your payment provider for their current fee schedule. eq98 will always display the net amount you will receive before you confirm a withdrawal.

The minimum withdrawal amount on eq98 is Rs 1,000 (PKR). This applies to all withdrawal methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may require additional identity verification in line with our AML and KYC obligations.

eq98 offers a wide range of slot games from leading international providers, including classic 3-reel slots, modern 5-reel video slots, and high-volatility jackpot slots. Games can be filtered by theme, provider, RTP, and volatility. All slot games on eq98 use a certified Random Number Generator (RNG) to ensure completely fair and unbiased outcomes for every spin.

Yes, eq98 offers comprehensive cricket betting markets, including Pakistan Super League (PSL) fixtures, Pakistan national team matches, international Test series, and T20 tournaments. You can bet on match winners, top batsmen, total runs, wickets, and dozens of in-play markets. Cricket is the most popular sport among eq98's Pakistani player base, and we add new markets for every major match.

RTP (Return to Player) varies by game on eq98, but our slot catalogue generally features titles with RTPs ranging from 94% to 97%. High-RTP games are clearly labelled in the game lobby. RTP is a long-term statistical average and does not guarantee specific results in a single session. We encourage players to check the individual game information panel for exact RTP figures before playing.

Yes, eq98 is fully optimised for mobile play. A dedicated eq98 app is available to download directly from our Download page for both Android and iOS devices. The app gives Pakistani players full access to sports betting, live casino, slot games, deposits, withdrawals, and account management — all in a fast, mobile-first interface designed for Pakistani network conditions.

eq98 offers a welcome bonus for new Pakistani players upon their first deposit. The bonus is credited automatically to your account once your first qualifying deposit is made and your KYC verification is complete. The exact bonus amount and structure may vary — please check the current promotions page inside your eq98 account after logging in for the most up-to-date welcome offer details.

All bonuses on eq98 are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. Wagering requirements vary by promotion type. For example, a deposit bonus may carry a 25x wagering requirement. Full terms for each bonus — including eligible games, time limits, and minimum odds where applicable — are displayed at the point of bonus acceptance.

Yes, eq98 has a dedicated VIP programme for loyal Pakistani players. As you play and wager on the platform, you accumulate loyalty points that unlock higher VIP tiers. Higher tiers come with benefits such as personalised bonuses, faster withdrawals, dedicated account managers, and exclusive promotions. Visit the VIP page on eq98 for full details on how to progress through the tiers.

Bonus winnings on eq98 can only be withdrawn once the applicable wagering requirements have been fully met. Until then, bonus funds and associated winnings are held in your bonus balance and cannot be cashed out. Your real- money balance remains separate and can be withdrawn at any time subject to standard verification. Always read the bonus terms before accepting any promotion on eq98.

eq98 is an internationally licensed gaming operator. Our platform operates under a valid gaming licence issued by a recognised international regulatory authority, which requires us to meet strict standards for player protection, fair play, anti-money laundering, and responsible gaming. All games on eq98 are certified by independent testing laboratories for fairness and RNG integrity.

The minimum age to register and play on eq98 is 21 years. This is a firm, non-negotiable policy. All players are required to confirm their age during registration, and age verification is conducted as part of the mandatory KYC process using a valid CNIC or passport. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

If you feel gambling is negatively affecting your life, eq98 makes it easy to self-exclude. Log in to your account, go to the Responsible Gaming section in your account settings, and select a self-exclusion period ranging from 6 months to permanent. The exclusion takes effect immediately. Alternatively, contact our 24/7 support team via live chat and they will activate the exclusion on your behalf with full confidentiality.

Yes. eq98 provides a full suite of responsible gaming tools including daily, weekly, and monthly deposit limits, loss limits, session time limits, reality check reminders, and cooling-off periods. All these tools are available free of charge inside your account settings under the Responsible Gaming section. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period.

The fastest way to reach eq98 support is via the 24/7 live chat feature available directly on the platform. Our support team is fluent in both English and Urdu, making it easy for players across Pakistan — from Karachi and Lahore to Islamabad and Peshawar — to get help in their preferred language. For non-urgent written enquiries, you can also reach us by email at [email protected].